How to Care for Your Jewelry
Caring for your jewelry the right way keeps it shining and extends its life. Follow these simple care instructions based on your metal type.
We also offer professional jewelry cleaning services using ultrasonic vibration and high-pressure steam to restore your pieces and bring back their original shine.
10K Gold Care
10K gold is durable and great for everyday wear
How to Clean
-
Mix warm water with a few drops of mild dish soap.
-
Soak for 5–10 minutes, brush gently with a soft toothbrush.
-
Rinse and dry with a soft microfiber cloth.
How to Protect
-
Avoid chlorine, bleach, and body oils — they weaken gold over time.
-
Store separately to prevent scratches.
-
Remove before gym, swimming, or heavy work.
14K Gold Care
14K gold has a higher gold content and richer color than 10K but is slightly softer
How to Clean
-
Same method as 10K gold: warm water + dish soap + soft brush.
-
Use non-abrasive gold cleaning solution if needed.
How to Protect
-
Keep away from perfume, lotions, hair products.
-
Remove before showering or sleeping for long-term shine.
-
For chains, avoid pulling to prevent link stretching.
Silver Care
Sterling silver naturally tarnishes over time due to oxygen and moisture — this is normal and easy to clean.
How to Clean
-
Use a silver polishing cloth for light tarnish.
-
For deeper cleaning: mix baking soda + warm water into a paste, rub gently, rinse, and dry.
-
For stubborn tarnish, use silver cleaner solution (quick dip only, then rinse).
How to Protect
-
Store in airtight bag or anti-tarnish pouch.
-
Avoid water, sweat, sulfur, and chemicals.
-
Remove before showering, gym, hot tubs, or lotions.
Hollow Jewelry Care & Repair Warnings
Important Care Instructions for Hollow Jewelry
Hollow jewelry must be worn and stored carefully to avoid denting, collapsing, or breaking. Damage caused by crushing or bending is permanent in most cases.
Handling Guidelines:
-
Do not pull, yank, or apply force to the chain
-
Do not wear hollow chains with heavy pendants
-
Remove before sports, gym workouts, or physical activity
-
Do not sleep with a hollow chain on
-
Avoid accidental pressure, such as getting caught on clothing or pulled by a child
-
Keep away from pets who may chew or pull chains
-
Store flat and unclasped to prevent twisting or kinks
Cleaning Instructions:
-
Clean with mild soap and warm water
-
Use a soft toothbrush and gentle pressure only
-
Pat dry with a soft cloth
Jewelry Repair Disclaimer and Policy
We offer convenient same-day repairs whenever possible. Our team handles every piece with care and professional craftsmanship. However, please read the following terms regarding hollow and delicate jewelry.
Repair Disclaimer
Damage to jewelry is most often caused by regular wear, pulling, bending, impact, or improper handling. This type of damage is not considered a manufacturing defect. Hollow gold jewelry, in particular, is more delicate than solid gold and must be worn carefully. It should not be treated like stainless steel, titanium, or costume jewelry. Once hollow links are dented or crushed, they cannot be restored to their original shape.
Repair Limitations
-
Repairs are performed at the customer’s request and risk.
-
We are not responsible for damage that occurs due to the condition of the jewelry at the time it is brought in.
-
Hollow jewelry that is bent, crushed, or severely kinked may not be repairable.
-
Some chain styles may weaken after breakage or multiple repairs.
-
We cannot guarantee the strength of a previously damaged or repaired area.
Warranty Notice
We do not offer warranty coverage for:
-
Damage caused by normal wear
-
Pulling or snapping of chains
-
Damage caused by heavy pendants on hollow chains
-
Crushed links, dents, or bends
-
Tarnishing or discoloration due to chemicals
Customer Responsibility
By leaving a piece for repair, the customer acknowledges:
-
The risk involved with repairing previously damaged or hollow jewelry
-
That future breakage may occur if the item continues to be worn roughly
-
That repair charges are non-refundable